Privacy Policy

EMA Design Ltd is committed to safeguarding the privacy and security of our customers and website visitors. We fully appreciate and respect the importance of data privacy and security on the Internet and this policy explains how we handle and use your personal information, including:

What information we collect when you are using our website or when you are communicating with us and why we collect that information.

How we may then use that information.

How we share that information.

How long we keep your information, and how we protect it whilst we have it.

What we will not do with your information.

What choice and options you have to control your information.

As a business we adhere to the following data principles:

EMA Design Ltd, as a data controller, is bound by the requirements of the General Data Protection Regulations (GDPR).

Your information belongs to you, not us – you should be able to control it, and you should know about, and be comfortable with, everything that we do with your information.

We will only collect, keep, use and share your information either (a) for genuine business purposes that we’ve explained clearly to you and that you have not objected to, or (b) where we are legally required to do so.

We will be as clear and open as we can with you on what information we collect, why we collect it and how we use it, so you are informed and able to make decisions to control your information in the ways you’re comfortable with.

As long as we have your information, we will keep it up to date and protect it using appropriate industry standard security safeguards and best practice protocols.

How do we collect information about you?

Directly Provided Data – When you directly give information to us
This occurs when you talk to us on the phone, use a form on our website, or any time you visit, receive a quote, or communicate with us.

You may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like the submit button on the contact form on our website.

All this information requires a direct action by you at that time in order for us to receive it.

Information that we collect

Contact Information – your name, company name, telephone number, email address, Skype address etc.

Website data and logins – your website address, website login details, analytics and social media accounts

Billing details including your company address – for the purposes of invoicing.

We do not store credit card information at any time.

We also collect data from suppliers and people who send through their CV.

How we may then use that information: 

At EMA Design Ltd we take your privacy seriously and will only use your personal information to provide the Services you have requested from us.

We will only use this information subject to your instructions, data protection law and our duty of confidentiality.

We use the information you supply us with for the following activities:

To prepare a quotation for services based on the information you have supplied.

To carry our agreed digital work as agreed with you the client.

To keep in touch with clients – providing regular reports and work updates.

To assess candidates for interview and contact potential new employees.

We collect information on our website only to process your enquiry. As part of our ongoing service, we will also use this information to occasionally share updates with you about our services which we believe may be of benefit to you.

We will periodically send you free newsletters and emails that directly promote the use of our Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to ‘opt-out’ by following the unsubscribe instructions provided in the email you receive or by emailing us directly at

How we share that information: 

Your data will never be shared with anyone unless we are legally obliged to do so, other than for the purpose of running our business (for example if we need to use a debt recovery or credit reference agency or if we were to sell the business).

We will not sell your information at any time or share your information for marketing purposes with companies so that they may offer you their products and services.

How long we keep your information:

We regularly update the data we hold on file and will not retain old data for longer than is necessary. Marketing data will be deleted after 3 years. Data related to contracted services will be deleted after 7 years.

 How you can view / amend / delete the information we hold: 

What is Subject Access Request?

This is your right to request a copy of the information we hold about you. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honour your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be removed from our active database, but may remain in our archives. We may also retain your data for fraud prevention or similar purposes.

If you would like to request a copy of the data we hold on you please email We will respond to your request within one month of receipt and will require suitable ID to verify your identity.

We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing associate any data gathered from this site with any personally identifying information from any source.

 What we DO NOT do with your information

WE WILL NOT Sell your information without your consent, this includes any personally identifiable information – including your name, address, e-mail address, or credit card information, to any third party.

WE WILL NOT Share your information with third-party advertiser or ad networks: We do not currently display third party adverts on our website and will not share your personally identifiable information with any third-party advertiser or ad network.

 How to contact us

If you wish to discuss any of the above, please call us on 01473 286214.

If you have any comments on this privacy policy, please email

Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie name Cookie provider Expires after Description of cookie
_utma Google Analytics 2 years This keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb Google Analytics 30 minutes This cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor enters the site.
_utmc Google Analytics End of session This cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor leaves the site. It stays for 30 minutes for another pageview to happen, and if it doesn’t, it expires.
_utmz Google Analytics End of session This keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.


Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit

Access rights
You have a right to access the personal data that is held about you. To obtain a copy of the personal information EMA Design Limited holds about you, please write to us at the address shown on the Contact Us page.